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Stoneberry

Welcome to Stoneberry!

Registering for a New Account

On April 26, 2016, we updated our website for a better shopping experience! For enhanced security, returning customers will need to register for a new account on our new website.

Please see the step-by-step guide or frequently asked questions below for help with registering for your new account.

How to Register for a New Account:

  1. Go to the Registration Page
  2. Under “New Customers,” enter your first name, last name and a valid email address.
  3. Enter a password that contains at least:
    1. 8 characters
    2. 1 letter
    3. 1 number
  4. Confirm your password.
  5. Hit "Register," and you're done!
 

Frequently Asked Questions

Why am I having trouble signing in?
If you’re a returning customer but haven’t signed in on our new site since April 26, 2016, you will need to register for a new account as a New Customer.

Why do I need to register for a new account if I already had an account on the old site?
For enhanced security, faster checkouts and easier credit payments, new accounts need to be set up on the new site. Feel free to use your same email address as before. However, please note that our password requirements have changed, so your new account may require a more secure password than before.

Why am I having trouble registering?
Make sure your password is strong and follows the listed criteria. Only passwords that contain at least 8 characters, 1 letter and 1 number will be accepted. If you’re still having trouble, please call us at 1-800-704-5480 to speak to one of our Customer Service Representatives.

What will happen to my order history from my old account?
Once you place an order with your new account, your order history will become available. In the meantime, you can always use the order status form or click through your order confirmation and shipment confirmation emails to see the status of a previous order.