MASON - EXTENDED SERVICE AGREEMENT
This Agreement is not a Contract of
Insurance
Please
read this Agreement
carefully,
as it describes the protection You will receive in return for Your
payment of the purchase price of this Agreement. You must keep this Agreement, Your sales invoice,
and receipt for the product You purchased; they are integral parts of
this Agreement
and
You
will
be required to produce them in order to obtain service. You must maintain the
Covered
Product as
recommended by the manufacturer’s owner manual and warranty. Refer to the
Declarations Page of this Agreement, Your sales receipt,
or invoice to determine the term of this Agreement, the type of
plan You purchased, and if there is a deductible required to obtain
service under this Agreement.
NOTICE: (1) THIS AGREEMENT
DOES NOT REPLACE THE MANUFACTURER’S WARRANTY FOR THE COVERED PRODUCT;
(2) THE PURCHASE OF THIS AGREEMENT IS NOT REQUIRED TO EITHER PURCHASE YOUR
PRODUCT OR TO OBTAIN FINANCING FOR IT.
I.
DEFINITIONS
(1)
“Obligor”, “We”, “Us” and “Our”: The company
obligated under this Agreement, Generali Warranty
Services, LLC, 909 Lake Carolyn Parkway Suite 900 Irving, Texas 75039, 972-573-1265
(2) “You” and
“Your”:
The original purchaser of the Covered Product or the owner of the
product whom the service agreement was validly transferred pursuant to the
requirements of this Agreement.
(3) “Administrator”: New Leaf
Service Contracts, LLC 909 Lake Carolyn Parkway, Suite 900, Irving, Texas 75039
(4) “Selling
Retailer”:
The entity selling the Covered Product and this Agreement.
(5) “Covered
Product”:
The consumer product that You purchased concurrently with and is covered
by this Agreement.
II.
ELIGIBILTY
(1)
The following products are eligible for coverage:
·
Electronics, such as televisions,
cell phones, tablets, laptops, computers, audio equipment, surveillance
systems, global positioning satellites (GPS), video game consoles, digital
picture frames, DVD/VCR and BLU-RAY players, home theater systems, printers,
projectors, telephones, media recorders, speakers, video players, and scanners.
·
Video/Audio Equipment,
such as cameras, lenses, drones, action cameras, 360 cameras, lighting
equipment, video cameras, microphones, mixers, audio interfaces, audio
recorders, flashes, monolights, light reflectors, and headphones.
·
Musical Instruments,
such as electric keyboards, pianos, acoustic guitars, electric guitars,
ukuleles, banjos, string instruments, drums and drums sets, amplifiers, speaker
cabinet, and loudspeakers.
·
Jewelry, such as rings,
necklaces, earrings, bracelets, and watches.
(2)
Products
must have at least a ninety (90) day(s) valid manufacturer warranty in
effect when plan is purchased.
IIIA.
REPLACEMENT PLAN
(1)
TERM: For
an
Extension Replacement Plan, the term of this Agreement begins upon the
expiration or termination of the shortest portion of manufacturer’s warranty
for the Covered Product and continues for the period indicated on the
Declarations Page, Your sales invoice or receipt. For a Date of
Purchase Replacement Plan, the term of this Agreement begins
on the Covered Product’s date of purchase or date of installation by the
Selling Retailer (proof of installation date may be required if
different from the product purchase date) and runs concurrent with the
manufacturer’s warranty, and continues for the period indicated on the
Declarations Page, Your
sales receipt or invoice. A renewal service agreement
is not available for the any type of Replacement Plan. This Agreement shall
be fulfilled upon replacement of the Covered Product or issuance of a
compensation check or Selling Retailer store credit to You in
lieu of replacement of a Covered Product.
(2)
COVERAGE: We will replace the Covered
Product, when required hereunder, due to a mechanical or electrical failure
during the coverage period, including those experienced because of its normal
wear and tear as well as a mechanical or electrical failure caused by a direct
result of a power surge (in the absence of insurance coverage). Failure of the Covered
Product must be reported within thirty (30) days of the original failure
date. The Covered Product will be replaced with a new or refurbished
product of like kind or similar quality with a value up to the purchase price
of the Covered Product, excluding sales tax, shipping, and handling
costs which are not covered by this Agreement and are Your
responsibility. Any replacement product provided to You as a result of a
claim being made under the terms of this Agreement will require the
purchase of a new Replacement Plan to receive coverage for the replacement
product provided by the Administrator.
(3)
LIMIT
OF LIABILITY:
The
limit of liability under the Replacement Plan is and shall not exceed the
purchase price of the Covered Product at the time of purchase, excluding
sales tax, delivery and handling costs.
(4) HOW TO REQUEST
SERVICE:
Do
not return the Covered Product to the Selling Retailer where You
purchased
the
Covered Product. Contact the Administrator and You will
be advised on how to obtain a replacement product.
•
Call
the toll-free number at 1-855-782-8626 or go online to www.TryNewLeaf.com
•
You
may
be required to provide the original sales receipt in order for a claim to be
processed. Covered Products found to be non-defective will be returned
to You at Your expense. You are responsible for all costs
of postage, insurance, packaging and shipping. Please make sure the Covered
Product is properly protected with bubble wrap or other protective
materials. A replacement product will not be provided if the Covered Product
is damaged during shipping or handling.
(5)
ACCIDENTAL
DAMAGE IN HANDLING (“ADH”): If purchased, the Covered Product is protected
against accidental damage in handling such as drops and liquid spills.
Immersion of Your Covered Product is not covered under this Agreement.
ADH only covers operational or mechanical failure caused by a single incident
while handling and does not include protection against theft, mysterious
disappearance, misplacement, viruses or reckless, abusive, willful or
intentional misconduct associated with handling and/or use of the Covered Product, cosmetic damage
and/or other damage that does not affect the unit’s functionality, damage
caused during shipment between You and Our service providers
and any other limitations listed in the “What is Not Covered” section of this Agreement.
For
the purpose of this Agreement, Accidental
Damage is defined as a single, unexpected, sudden and unintentional event and
does not include accumulated damage from continual or multiple events. The use
of this coverage requires an explanation of where and when the Accidental
Damage occurred as well as a detailed description of the actual event. In
order for the Accidental Damage to be covered under this Agreement, the
user at the time of damage must be You or the authorized transferee. If
needed, the replacement value of the Covered Product will be solely
determined by the Administrator of this Agreement.
·
Specific
for Jewelry: We will
furnish the parts and labor necessary to repair or replace the Covered
Product only in the event of mechanical failure or defects in
manufacturer’s workmanship and/or materials, including normal wear and tear. We
will cover broken, bent or worn prongs, clasps and hinges; knotted or broken
links in necklaces and bracelets; broken or lost pins and earring posts;
restringing of stretched pearl necklaces; and, reshanking. Coverage also
includes the following services for the Covered Product: ring sizing as
result of weight change; refinishing and polishing; rhodium plating white gold;
earring repair; chain soldering; resetting diamonds and gemstones; repair of
chipped or cracked stones (including center stones); and replacement for loss
of diamond or gemstone center stones or side/enhancement stones up to a maximum of .50
carat per Covered Product, due to a defect in the setting.
·
Specific
for Watches: We will
furnish the parts and labor necessary to repair the Covered Product to a
usable and wearable condition, provided, such repair is necessitated by the Covered
Product’s wear during its normal usage and under the conditions for which
is was designed. Coverage also includes battery replacement and replacement
for loss of stones from bezel up to a maximum of .10 carat per Covered
Product. This Agreement covers mechanical failure of watches and
accidental breakage of stem or band, case and crystal.
(6)
POWER
SURGE PROTECTION: This Agreement provides power
surge protection from the product date of purchase of the Covered
Product in the absence of insurance coverage. If the Covered Product is
damaged as a result of a power surge, We will replace the Covered
Product in accordance with the terms herein. You may be required to
submit proof of claim denial from Your insurer, if applicable.
(7)
COMMERCIAL
ADD-ON PLAN:
For
residential and commercial grade products used in a commercial
setting/environment (i.e. for use other than in a residential single-family
setting), a Commercial Add-On Plan is required. If purchased, this Agreement
will provide coverage for the Covered Product that is used in a
commercial setting in those cases where the manufacturer’s warranty is null and
void. Coverage under this Agreement will begin from the product date of
purchase and continue for the period of time stated on the Declarations page of
this Agreement, Your sales receipt or
invoice; provided however, for selected products that are manufactured
specifically for commercial use and include a manufacturer’s warranty, coverage
begins upon expiration of the shortest portion of the manufacturer’s or
factory-refurbished parts and labor warranty. During the manufacturer’s
warranty period, any parts, labor, on-site service or shipping costs covered by
that warranty are the sole responsibility of the manufacturer. Major Component
coverage for appliance service agreements is not available for products under
the Commercial Add-On Plan. Please note: Not all products are eligible
for the commercial add-on.
IIIB.
PARTS & LABOR REPAIR PLAN
