Stoneberry Warranty Information
Many of our products have manufacturer warranties. If you purchase an item that has a manufacturer's warranty that information will be included with your order. Stoneberry also offers protection plans (or extended warranties) on our applicable products. You will be able to choose a protection plan once you add an applicable product to your cart.
What is your return policy?
Stoneberry Guarantee - Customer satisfaction is our #1 priority. If you are not completely satisfied with your purchase, please send your item(s) back to us within 60 days, and we'll promptly handle your refund or exchange. Return items must be in their original, unworn and new condition. (Sorry, shipping and processing charges are nonrefundable.)
Protection Plan FAQs
What is a Protection Plan?
It is the most economical way to extend the terms of your product’s manufacturers parts and labor warranty. Even the best products can eventually malfunction and most minor repairs can cost hundreds of dollars. This Plan prevents the hassle of unexpected repair bills or having to pay for a replacement.
What does my Protection Plan cover?
The coverage for each plan is specific to the item that is covered. To see what is covered under the terms and conditions of the Protection Plan, please visit www.newleafsc.net/stoneberry
Where will my replacement product come from?
All replacements are facilitated through Stoneberry
How do I request service?
To request service, please call 833-749-8727. We are here to assist you 7 days a week, 365 days a year.
Who is New Leaf?
New Leaf is a third-party administrator that is revolutionizing the service contract industry by providing a whole new approach to customer service. New Leaf is the first and only third-party service contract administrator who believes you should never have to sacrifice superior customer service, and is dedicated to providing you with the best Protection Plan experience you'll find.
If my product is replaced, what should I do with the old product?
If your product is replaced, the original unit will need to be shipped to a designated disposal facility. When you accept your replacement offer, you will be provided with a pre-paid shipping label along with instructions to complete the replacement process.
I live in a remote area; will my product still be able to be serviced?
Yes. New Leaf has a nationwide network of service providers that will provide prompt, professional service no matter where you live.
Do I have to purchase the Protection Plan now, or can it be purchased later?
Yes, the customer is required to purchase the protection plan when they purchase the associate item.
Where can I get information on the status of my claim?
To get an update on the status of your claim, please call 833-749-8727.
If I move, am I able to get service at my new address?
Yes. Please call 833-749-8727 to have the address on your contract updated.
Am I able to cancel my Protection Plan?
Yes, should you wish to cancel your contract, please reach out to Mason Customer Service directly. If your contract is within the 30 day Free-Look period, you will receive a full refund of the plan purchase price less any claims paid. If your contract is cancelled after the Free-Look period, your refund will be pro-rated according to the terms and conditions of your contract. For full terms and conditions, please visit www.newleafsc.net/stoneberry
How do I obtain a copy of my contract?
Once you purchase your contract, a copy will be emailed to you within 30-45 days of purchase. If you order by phone or mail and do not provide an email address, a copy will be mailed to the Ship-To address on your purchase.
If my product is replaced, will the plan continue on the replacement unit?
No. When a product is replaced under your Protection Plan, the original plan is Fulfilled. In order to have coverage on the replacement unit, another plan will need to be purchased.