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Stoneberry Credit®

Stoneberry Credit®

What is Stoneberry Credit®?

Stoneberry Credit® is an easy and convenient way to buy now, pay later. When you use Stoneberry Credit® to buy your favorite products, you don’t have to pay in full before you get your order. You can conveniently pay the balance off over time with payments starting at $5.99 per month*.

What are the Terms & Conditions for Stoneberry Credit®?

The Stoneberry Credit® Terms and Conditions can be viewed online. They are also listed in the credit insert between pages 2-3 in all catalogs.

How do I make a payment on my Stoneberry Credit® account?

To make a payment online, sign in to your account and navigate to the Make a Payment page. If you do not have an online account, you can create one here. Please note, you may need to verify your credit account prior to being able to make a payment online.

How do I apply for Stoneberry Credit®?

Complete the online pre-qualification form to apply for Stoneberry Credit®. Get an instant decision that doesn't impact your credit score!

What is my credit limit?

If you have an online account, sign in to view your credit limit, available credit, and other credit information, which is located at the top of the My Account dashboard. If you have an active credit account but your credit information does not appear within your online account, you may have to verify your credit account.

Why do I need to make a down payment?

In the credit approval process, we will evaluate your credit using several methods, some of which include a report from one of the credit bureaus and others from our own internal data. If your order total exceeds your available credit, a down payment may be requested on your order.

What is the amount of my down payment?

Your down payment amount will depend on several factors, including your order total, available credit, and credit history. Each order is evaluated on an individual basis to determine if a down payment will be required in order to finalize an order.

How can I make a down payment?

To make a down payment online, sign in to your account and then navigate to the Orders page. Orders that require a down payment will have a "Make a Down Payment" button listed within the order details. To make a down payment by phone, contact our Customer Care team.

Has my down payment been processed?

Down payments submitted online or by phone will be processed immediately. You can check the status of your order online anytime! Down payments submitted by mail usually take 7-10 days to receive and process. In rare circumstances, we are required to hold a mailed check for up to 25 days before the order can be released.

What will my monthly payment be?

To view your monthly payment online, sign in to your account and navigate to the My Stoneberry Credit® page. If you do not have an online account, you can create one. Please note, you may need to verify your credit account prior to being able to view your credit information online.

When is my next payment due?

To find your next payment due date online, sign in to your account. Your next payment due date will be listed under the Payments section at the top of the My Account dashboard. Your next payment due date is also included on your monthly billing statement.

Has my payment been processed?

Payments are typically posted within 24-48 hours after they are processed. To view the status of a payment online, sign in to your account and navigate to the My Stoneberry Credit® page. The status of all credit payments can be found within the Recent Account Transactions section at the bottom of the page.

How do I check my credit account balance?

To view your credit account balance online, sign in to your account and navigate to the My Stoneberry Credit® page. If you do not have an online account, you can create one. Please note, you may need to verify your credit account prior to being able to view your credit information online.

How do credit limit increases work?

We review customers' accounts several times per year to determine if they qualify for a credit increase. While we do not accommodate individual requests for credit increases, you can improve your chances of being qualified for a credit increase by making consistent, on-time payments.

Why do you need my personal information when applying for credit?

During the application process, we request your date of birth and the last four digits of your social security number to prevent identity theft. This information is also required by federal law in order to extend credit to our customers.

How will I be notified if my order is requesting a down payment?

If you placed an order online and it requires a down payment, your order confirmation page will display a request for a down payment. If you no longer have access to your order confirmation page, you can still view your down payment information by signing in to your account and navigating to the Orders page.

Can I make changes to my order if it is requesting a down payment?

Unfortunately, no. Because the order is in credit processing, we are not able to make changes to it. If an order requires a down payment, it will remain open until you make a down payment or the 90-day down payment window has lapsed.

Where can I find my credit account number?

If you have an online account, your credit account number (also known as a "customer account number") can be found on the My Stoneberry Credit® page within the Account Information box. Your credit account number is also located at the top of every monthly billing statement.

Can I pay my account off early?

Yes! There is no charge or penalty to pay off your account balance early. Pay it off any time!

How do I verify my credit account online?

To verify your credit account online, sign in or create an account. Navigate to the Credit Account Verification page. Input your customer account number. Then enter the last four digits of your social security number or your date of birth.

How do I use a pre-approval code?

If you received a pre-approval code, you can claim your credit offer online during check out. On the Payment Step of check out, you'll have the option to input your pre-approval code into a form field beneath the "Catalog ID: (optional)" header.

Looking for a different credit account?

As of April 30th, 2025, customers are no longer able to manage their Masseys® and Mason Easy-Pay® Credit accounts while signed into Stoneberry.com...