MASON - EXTENDED SERVICE AGREEMENT

This Agreement is not a Contract of Insurance

Please read this Agreement carefully, as it describes the protection You will receive in return for Your payment of the purchase price of this Agreement. You must keep this Agreement, Your sales invoice, and receipt for the product You purchased; they are integral parts of this Agreement and You will be required to produce them in order to obtain service. You must maintain the Covered Product as recommended by the manufacturer’s owner manual and warranty. Refer to the Declarations Page of this Agreement, Your sales receipt, or invoice to determine the term of this Agreement, the type of plan You purchased, and if there is a deductible required to obtain service under this Agreement.

NOTICE: (1) THIS AGREEMENT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY FOR THE COVERED PRODUCT; (2) THE PURCHASE OF THIS AGREEMENT IS NOT REQUIRED TO EITHER PURCHASE YOUR PRODUCT OR TO OBTAIN FINANCING FOR IT.

I. DEFINITIONS

(1)    “Obligor”, “We”, “Us” and “Our”: The company obligated under this Agreement, Generali Warranty Services, LLC, 909 Lake Carolyn Parkway Suite 900 Irving, Texas 75039, 972-573-1265

(2)  “You” and “Your”: The original purchaser of the Covered Product or the owner of the product whom the service agreement was validly transferred pursuant to the requirements of this Agreement.

(3)   “Administrator”: New Leaf Service Contracts, LLC 909 Lake Carolyn Parkway, Suite 900, Irving, Texas 75039

(4)  “Selling Retailer”: The entity selling the Covered Product and this Agreement.

(5)  “Covered Product”: The consumer product that You purchased concurrently with and is covered by this Agreement.

II. ELIGIBILTY

(1)    The following products are eligible for coverage:

·        Electronics, such as televisions, cell phones, tablets, laptops, computers, audio equipment, surveillance systems, global positioning satellites (GPS), video game consoles, digital picture frames, DVD/VCR and BLU-RAY players, home theater systems, printers, projectors, telephones, media recorders, speakers, video players, and scanners.

·        Video/Audio Equipment, such as cameras, lenses, drones, action cameras, 360 cameras, lighting equipment, video cameras, microphones, mixers, audio interfaces, audio recorders, flashes, monolights, light reflectors, and headphones.

·        Musical Instruments, such as electric keyboards, pianos, acoustic guitars, electric guitars, ukuleles, banjos, string instruments, drums and drums sets, amplifiers, speaker cabinet, and loudspeakers.

·        Jewelry, such as rings, necklaces, earrings, bracelets, and watches.

(2)    Products must have at least a ninety (90) day(s) valid manufacturer warranty in effect when plan is purchased.

IIIA. REPLACEMENT PLAN

(1)    TERM: For an Extension Replacement Plan, the term of this Agreement begins upon the expiration or termination of the shortest portion of manufacturer’s warranty for the Covered Product and continues for the period indicated on the Declarations Page, Your sales invoice or receipt.  For a Date of Purchase Replacement Plan, the term of this Agreement begins on the Covered Product’s date of purchase or date of installation by the Selling Retailer (proof of installation date may be required if different from the product purchase date) and runs concurrent with the manufacturer’s warranty, and continues for the period indicated on the Declarations Page, Your sales receipt or invoice. A renewal service agreement is not available for the any type of Replacement Plan. This Agreement shall be fulfilled upon replacement of the Covered Product or issuance of a compensation check or Selling Retailer store credit to You in lieu of replacement of a Covered Product.

(2)    COVERAGE: We will replace the Covered Product, when required hereunder, due to a mechanical or electrical failure during the coverage period, including those experienced because of its normal wear and tear as well as a mechanical or electrical failure caused by a direct result of a power surge (in the absence of insurance coverage). Failure of the Covered Product must be reported within thirty (30) days of the original failure date. The Covered Product will be replaced with a new or refurbished product of like kind or similar quality with a value up to the purchase price of the Covered Product, excluding sales tax, shipping, and handling costs which are not covered by this Agreement and are Your responsibility. Any replacement product provided to You as a result of a claim being made under the terms of this Agreement will require the purchase of a new Replacement Plan to receive coverage for the replacement product provided by the Administrator.

(3)    LIMIT OF LIABILITY: The limit of liability under the Replacement Plan is and shall not exceed the purchase price of the Covered Product at the time of purchase, excluding sales tax, delivery and handling costs.

(4)    HOW TO REQUEST SERVICE: Do not return the Covered Product to the Selling Retailer where You purchased the Covered Product. Contact the Administrator and You will be advised on how to obtain a replacement product.

•           Call the toll-free number at 1-855-782-8626 or go online to www.TryNewLeaf.com

•           You may be required to provide the original sales receipt in order for a claim to be processed. Covered Products found to be non-defective will be returned to You at Your expense. You are responsible for all costs of postage, insurance, packaging and shipping. Please make sure the Covered Product is properly protected with bubble wrap or other protective materials. A replacement product will not be provided if the Covered Product is damaged during shipping or handling.

(5)       ACCIDENTAL DAMAGE IN HANDLING (“ADH”): If purchased, the Covered Product is protected against accidental damage in handling such as drops and liquid spills. Immersion of Your Covered Product is not covered under this Agreement. ADH only covers operational or mechanical failure caused by a single incident while handling and does not include protection against theft, mysterious disappearance, misplacement, viruses or reckless, abusive, willful or intentional misconduct associated with handling and/or use of the Covered Product, cosmetic damage and/or other damage that does not affect the unit’s functionality, damage caused during shipment between You and Our service providers and any other limitations listed in the “What is Not Covered” section of this Agreement.

For the purpose of this Agreement, Accidental Damage is defined as a single, unexpected, sudden and unintentional event and does not include accumulated damage from continual or multiple events. The use of this coverage requires an explanation of where and when the Accidental Damage occurred as well as a detailed description of the actual event. In order for the Accidental Damage to be covered under this Agreement, the user at the time of damage must be You or the authorized transferee. If needed, the replacement value of the Covered Product will be solely determined by the Administrator of this Agreement.

·        Specific for Jewelry: We will furnish the parts and labor necessary to repair or replace the Covered Product only in the event of mechanical failure or defects in manufacturer’s workmanship and/or materials, including normal wear and tear. We will cover broken, bent or worn prongs, clasps and hinges; knotted or broken links in necklaces and bracelets; broken or lost pins and earring posts; restringing of stretched pearl necklaces; and, reshanking. Coverage also includes the following services for the Covered Product:  ring sizing as result of weight change; refinishing and polishing; rhodium plating white gold; earring repair; chain soldering; resetting diamonds and gemstones; repair of chipped or cracked stones (including center stones); and replacement for loss of diamond or gemstone center stones or side/enhancement stones up to a maximum of .50 carat per Covered Product, due to a defect in the setting.

·        Specific for Watches: We will furnish the parts and labor necessary to repair the Covered Product to a usable and wearable condition, provided, such repair is necessitated by the Covered Product’s wear during its normal usage and under the conditions for which is was designed. Coverage also includes battery replacement and replacement for loss of stones from bezel up to a maximum of .10 carat per Covered Product.  This Agreement covers mechanical failure of watches and accidental breakage of stem or band, case and crystal.

(6)    POWER SURGE PROTECTION: This Agreement provides power surge protection from the product date of purchase of the Covered Product in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.

(7)    COMMERCIAL ADD-ON PLAN: For residential and commercial grade products used in a commercial setting/environment (i.e. for use other than in a residential single-family setting), a Commercial Add-On Plan is required. If purchased, this Agreement will provide coverage for the Covered Product that is used in a commercial setting in those cases where the manufacturer’s warranty is null and void. Coverage under this Agreement will begin from the product date of purchase and continue for the period of time stated on the Declarations page of this Agreement, Your sales receipt or invoice; provided however, for selected products that are manufactured specifically for commercial use and include a manufacturer’s warranty, coverage begins upon expiration of the shortest portion of the manufacturer’s or factory-refurbished parts and labor warranty. During the manufacturer’s warranty period, any parts, labor, on-site service or shipping costs covered by that warranty are the sole responsibility of the manufacturer. Major Component coverage for appliance service agreements is not available for products under the Commercial Add-On Plan. Please note: Not all products are eligible for the commercial add-on.

IIIB. PARTS & LABOR REPAIR PLAN

(1)       TERM:  For a Parts & Labor Date of Purchase Repair Plan, the term of this Agreement begins on the product date of purchase or, if applicable, the date of installation of the Covered Product by the Selling Retailer (proof of installation date may be required if different from the product purchase date) and runs concurrent with the manufacturer’s warranty, and continues for the period indicated on the Declarations Page, Your sales receipt or invoice.  For the Parts & Labor Extension Repair Plan, the term of this Agreement begins upon the expiration of the shortest portion of the manufacturer’s warranty for the Covered Product and continues for the period indicated on the Declarations Page, Your sales receipt or invoice. If the product is used or refurbished, the Covered Product is eligible for coverage on the 91st day following the date of purchase.

(2)       COVERAGE: Parts for the Covered Product will be replaced with those of like kind and quality at Our sole discretion. We may use new or remanufactured parts in repairing the Covered Product. Failure must be reported within thirty (30) days of the initial failure to be eligible for coverage. If the Covered Product cannot be repaired or if the cost of its repair exceeds the Covered Product’s original purchase price, the Covered Product will be replaced as determined by Us with a product of like kind or similar features. If replacement parts are not available for the Covered Product or have been discontinued by the manufacturer, We will replace the Covered Product as determined by Us with a product of like-kind, similar quality or features.

A.        Specific for Electronics: We will repair or replace the Covered Product, at Our discretion, when required due to a mechanical or electrical failure, including those experienced during normal wear and tear, as well as a mechanical or electrical failure caused by a direct result of a power surge (in the absence of insurance coverage). Costs related to the removal and reinstallation of Your Covered Product are covered under this Agreement, when required, due to a covered mechanical or electrical failure as governed by the “Limit of Liability” section of this Agreement. You are entitled to request a product of the same color or finish as Your original Covered Product should replacement be required as determined by Us.

•           Accidental Damage in Handling “ADH”: For ADH coverage, see section (8) ACCIDENTAL DAMAGE IN HANDLING (“ADH”).

B.          Specific for Jewelry: We will furnish the parts and labor necessary to repair or replace the Covered Product only in the event of mechanical failure or defects in manufacturer’s workmanship and/or materials, including normal wear and tear. We will cover broken, bent or worn prongs, clasps and hinges; knotted or broken links in necklaces and bracelets; broken or lost pins and earring posts; restringing of stretched pearl necklaces; and, reshanking. Coverage also includes the following services for the Covered Product:  ring sizing as result of weight change; refinishing and polishing; rhodium plating white gold; earring repair; chain soldering; resetting diamonds and gemstones; repair of chipped or cracked stones (including center stones); and replacement for loss of diamond or gemstone center stones or side/enhancement stones up to a maximum of .50 carat per Covered Product, due to a defect in the setting.

C.          Specific for Watches: We will furnish the parts and labor necessary to repair the Covered Product to a usable and wearable condition, provided, such repair is necessitated by the Covered Product’s wear during its normal usage and under the conditions for which is was designed. Coverage also includes battery replacement and replacement for loss of stones from bezel up to a maximum of .10 carat per Covered Product.  This Agreement covers mechanical failure of watches and accidental breakage of stem or band, case and crystal.

(3)       LIMIT OF LIABILITY: Our limit of liability for the Covered Product under the Parts & Labor Repair Plan is the cost of authorized repairs to and/or replacement of the Covered Product as determined by Us, with a product of like kind or similar quality and features, and in no event will Our total liability for repairs and/or replacement exceed the original purchase price OR the cost of a replacement product of like kind or similar features OR actual cash value of the Covered Product, whichever is less. Upon replacement, this Agreement has been fulfilled.

DELIVERY FEES, BREAKDOWN CHARGES, INSPECTION FEES, INSTALLATION FEES, OR ESTIMATE CHARGES FOR REPAIRS THAT ARE NOT COVERED UNDER THIS AGREEMENT ARE YOUR RESPONSIBILITY.

(4)       NO LEMON POLICY:  This Agreement provides that following the expiration of the term of the Covered Product’s manufacturer’s warranty, after three (3) service repairs have been completed for the Covered Product for the same problem within a 12-month period, as determined by Us, in lieu of performing a fourth (4th) repair on the Covered Product, We may replace it with a product of like kind or similar features, or issue a check or store credit to You in an amount not to exceed the original purchase price of the Covered Product. If We replace the Covered Product or issue a cash settlement of any kind, including a store credit, all of Our obligations for the Covered Product under this Agreement terminate and will be considered fulfilled.]

(5)       HOW TO REQUEST SERVICE: To request service for the Covered Product, contact the Administrator toll-free at [1-855-782-8626], or go online to www.TryNewLeaf.com. All repairs must be authorized by the Administrator prior to service being completed. Claims for unauthorized repairs will be denied.

Many oversights, which are not covered under this Agreement, can be due to simple circumstances such as the Covered Product not being switched on, being unplugged, or a fuse blown at the junction box. To avoid a non-covered claim, perform a hard reset as illustrated by the manufacturer in the owner’s manual of Your Covered Product.

If You refuse service on a Covered Product after We have dispatched the authorized technician to Your location, You will be billed for that servicer’s applicable trip charge. If You refuse service on a Covered Product, We are no longer responsible for any costs associated with the repair or replacement of Your Covered Product and may choose to refund You the prorated cost of this Agreement. If the cost of this Agreement is refunded at full cost or at a prorated cost, this Agreement will be considered fulfilled and no further action to repair or replace Your Covered Product will be considered.

(6)      SERVICE DELIVERABLES:  You will receive service on the Covered Product as described below:

In-Home/On-Site: Service will be performed in Your home or on site as indicated on the Declarations Page of this Agreement provided You have fulfilled the responsibilities required under the section labeled, “YOUR RESPONSIBILITIES – IN HOME SERVICE”. In-home service will be provided by Our authorized, third-party service provider during regular business hours, local time, excluding holidays. Our authorized, third-party service provider may opt to remove the Covered Product to perform service in-shop. If the Covered Product requires in-shop repair, the shipping and/or transportation will be covered by this Agreement. The Covered Product will be returned, at Our cost, upon completion. Additional time and mileage charge for in-home repairs outside of twenty-five (25) contiguous land miles OR the normal service radius of Our authorized, third-party service provider are not covered by this Agreement and are Your responsibility. For products of a reasonable size and weight, You may be required to carry the Covered Product to a local authorized service provider of Our choice for repairs.

If an authorized service provider is unavailable in Your area, You may be responsible for locating a service provider and facilitating the service for Your Covered Product, as governed by the terms in section “Customer Service Reimbursement”. We are not responsible for delay in service or use of the Covered Product while the Covered Product is being repaired, replaced, evaluated, or diagnosed unless otherwise stated in this Agreement.

A.       YOUR RESPONSIBILITIES – IN-HOME SERVICE:

                                                                                  i.            Provide Our authorized service provider with accessibility to the Covered Product.

                                                                                 ii.            Provide a non-threatening, non-hazardous and safe environment for Our authorized service provider.

                                                                                iii.            An adult over the age of eighteen (18) must be present for the period of time that Our authorized service provider is scheduled to provide service and while Our authorized provider is on Your property servicing the Covered Product.

Depot Service: If depot service is included with Your Agreement, We will provide 3-way shipping to and from a depot service center of Our choice.

Customer Service Reimbursement: To qualify for Customer Service Reimbursement, You will be required to submit proof of payment for services rendered on Your Covered Product as outlined in the section labeled, “YOUR RESONSIBILITIES-SERVICE REIMBURSEMNT”. Failure to produce proof of payment for service may cause Your claim to be denied. To file a service reimbursement claim: You must call Us at [1-855-782-8626] before contacting a service provider in Your area. You must contact a manufacturer authorized service provider in Your area or obtain permission from Us before contacting a non-authorized service provider. We are not responsible for delay in service or use of the Covered Product while the Covered Product is being repaired, replaced, evaluated, or diagnosed unless otherwise stated in this Agreement.

A.       YOUR RESPONSIBILITIES – SERVICE REIMBURSEMENT