MASON - EXTENDED SERVICE AGREEMENT

This Agreement is not a Contract of Insurance

Please read this Agreement carefully, as it describes the protection You will receive in return for Your payment of the purchase price of this Agreement. You must keep this Agreement, Your sales invoice, and receipt for the product You purchased; they are integral parts of this Agreement and You will be required to produce them in order to obtain service. You must maintain the Covered Product as recommended by the manufacturer’s owner manual and warranty. Refer to the Declarations Page of this Agreement, Your sales receipt, or invoice to determine the term of this Agreement, the type of plan You purchased, and if there is a deductible required to obtain service under this Agreement.

NOTICE: (1) THIS AGREEMENT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY FOR THE COVERED PRODUCT; (2) THE PURCHASE OF THIS

AGREEMENT IS NOT REQUIRED TO EITHER PURCHASE YOUR PRODUCT OR TO OBTAIN FINANCING FOR IT.

1. DEFINITIONS

   1. “Obligor”, “We”, “Us” and “Our”: The company obligated under this Agreement, Generali Warranty Services, LLC, 7 World Trade Center, 250 Greenwich St, 33rd Fl. New York, NY 10007 (833) 985-1503 in all states except Florida. In Florida the company obligated under this Agreement is Generali- U.S. Branch, 7 World Trade Center, 250 Greenwich St, 33rd Fl. New York, NY 10007 833-941-1089.

   2. “You” and “Your”: The original purchaser of the Covered Product or the owner of the product whom the service agreement was validly transferred pursuant to the requirements of this Agreement.

   3. “Administrator”: New Leaf Service Contracts, Inc, 909 Lake Carolyn Parkway, Suite 900, Irving, TX 75039 877.634.0964.

   4. “Selling Retailer”: The entity selling the Covered Product and this Agreement.

   5. “Covered Product”: The consumer product that You purchased concurrently with and is covered by this Agreement.

   
   

2. ELIGIBILTY

1. The following products are eligible for coverage:

   • Major Appliances, such as refrigerators, microwaves, dishwashers, clothes dryer and washer, hot water heaters, humidifiers, ranges, stoves, ovens, cooktops, freezers, and combination units.

   • Outdoor Cooking, such as grills and smokers.

   • Electronics, such as televisions, cell phones, tablets, laptops, computers, audio equipment, surveillance systems, global positioning satellites (GPS), video game consoles, film and digital cameras, digital picture frames, drones, DVD, VCR, and BLU-RAY players, home theater systems, printers, projectors, telephones, and video cameras.

   • Jewelry, such as rings, necklaces, earrings, bracelets, and watches.

   • Lawn & Garden and Power Tools, such as lawnmowers, tractors, power generators, drills, saws, nail guns, pressure washers, edgers or weed eaters, chainsaws, leaf blowers, hedge trimmers, and metal detectors.

   • Fitness Equipment, such as climbers, steppers, exercise bikes, ellipticals, lifecycles, rowing machines, and treadmills.

   • Sporting Goods, such as golf clubs, bicycles, skis, snowboards, basketball goals, goggles, helmets, volleyball nets and connecting poles, pool tables, ping- pong tables, hockey sticks, hockey and soccer goals, baseball bats, pitching nets, batting nets, tennis rackets and strings, scooters, motor bikes, fishing poles, hunting rifles, lacrosse sticks, and lacrosse goals.

   • Furniture

     • Covered Products:

       • A. Fabric Furniture

       • B. Area Rugs

       • C. Leather, Vinyl & Nubuck Furniture, Suede

       • D. Mattresses such as Innerspring mattresses that use a core support system made of metal springs or coils and box spring purchased at the same time as Covered mattress; Memory foam (polyurethane foam); and Hybrid mattresses combine an innerspring coil support system with memory foam.

       • E. Adjustable Beds with motorized multi-hinged foundations such as an adjustable base, adjustable bed frame or power base including mattress.

       • F. Wood, Mirrors & Other Hard Surfaces (includes: metal, glass, laminate, stone)

       • G. Case Goods such as bureaus or bookcases that provide interior storage space; and dining-room and bedroom furniture sold as sets

       • H. Outdoor Furniture Products must have at least a ninety (90) day(s) valid manufacturer warranty in effect when plan is purchased.

     • Covered Product must be free of stains and damage when delivered or installed.

     • Products used in a residential setting.

     • Furniture Plan Types

       • Comprehensive Plan

       • Comprehensive Plus Plan with “Jaws & Claws” coverage. NOTE: Area rugs are NOT covered under the Comprehensive Plan with “Jaws & Claws” coverage.

       • Available plan types may vary by Selling Retailer.

2. Products must have at least a ninety (90) day(s) valid manufacturer warranty in effect when plan is purchased.

IIIA. REPLACEMENT PLAN

1. TERM: If You purchased an Extension Replacement Plan, the term of this Agreement begins upon the expiration or termination of the shortest portion of manufacturer’s warranty for the Covered Product and continues for the period indicated on the Declarations Page, Your sales invoice or receipt. If You purchased the Date of Purchase Replacement Plan, the term of this Agreement begins on the Covered Product date of purchase or date of installation by the Selling Retailer (proof of

   installation date may be required if different from the product purchase date) and runs congruent with the manufacturer’s warranty, and continues for the period indicated on the Declarations Page, Your sales receipt or invoice. A renewal service agreement is not available for the any type of Replacement Plan. This Agreement shall be fulfilled upon replacement of the Covered Product or issuance of a compensation check or Selling Retailer store credit to You in lieu of replacement of a Covered Product.

2. COVERAGE: We will replace the Covered Product, when required hereunder, due to a mechanical or electrical failure during the coverage period, including those experienced because of its normal wear and tear as well as a mechanical or electrical failure caused by a direct result of a power surge (in the absence of insurance coverage). Failure of the Covered Product must be reported within 30 days of the original failure date. The Covered Product will be replaced with a new or refurbished product of like kind or similar quality with a value up to the purchase price of the Covered Product, excluding sales tax, shipping, and handling costs which are not covered by this Agreement and are Your responsibility. Any replacement product provided to You as a result of a claim being made under the terms of this Agreement will require the purchase of a new Replacement Plan to receive coverage for the replacement product.

   LIMIT OF LIABILITY: The limit of liability under the Replacement Plan is and shall not exceed the purchase price of the Covered Product at the time of purchase, excluding sales tax, delivery and handling costs.

3. HOW TO REQUEST SERVICE:

   • Call the toll-free number at 877.634.0964 or go online to www.newleafsc.net/portal.

   • You may be required to provide the original sales receipt in order for a claim to be processed. Covered Products found to be non-defective will be returned to You at Your expense. You are responsible for all costs of postage, insurance, packaging and shipping. Please make sure the Covered Product is properly protected with bubble wrap or other protective materials. A replacement product will not be provided if the Covered Product is damaged during shipping or handling.

4. POWER SURGE PROTECTION: This Agreement provides power surge protection from the product date of purchase of the Covered Product in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.

5. ACCIDENTAL DAMAGE IN HANDLING (“ADH”): If purchased, the Covered Product is protected against accidental damage in handling such as drops and liquid spills. Immersion of Your Covered Product is not covered under this Agreement. ADH only covers operational or mechanical failure caused by a single incident while handling and does not include protection against theft, mysterious disappearance, misplacement, viruses or reckless, abusive, willful or intentional misconduct associated with handling and/or use of the Covered Product, cosmetic damage and/or other damage that does not affect the unit’s functionality, damage caused during shipment between You and Our service providers and any other limitations listed in the “What is Not Covered” section of this Agreement. For the purpose of this Agreement, Accidental Damage is defined as a single, unexpected, sudden and unintentional event and does not include accumulated damage from continual or multiple events. The use of this coverage requires an explanation of where and when the Accidental Damage occurred as well as a detailed description of the actual event. If needed, the replacement value of the Covered Product will be solely determined by the Administrator of this Agreement.

IIIB. PARTS & LABOR REPAIR PLAN

1. TERM: If You purchased a Parts & Labor Date of Purchase Repair Plan, the term of this Agreement begins on the product date of purchase or, if applicable, the date of installation of the Covered Product by the Selling Retailer (proof of installation date may be required if different from the product purchase date) and runs congruent with the manufacturer’s warranty, and continues for the period indicated on the Declarations Page, Your sales receipt or invoice. If You purchased the Parts & Labor Extension Repair Plan, the term of this Agreement begins upon the expiration of the shortest portion of the manufacturer’s warranty for the Covered Product and continues for the period indicated on the Declarations Page, Your sales receipt or invoice.

2. COVERAGE: Parts for the Covered Product will be replaced with those of like kind and quality at Our sole discretion. We may use new or remanufactured parts in repairing the Covered Product. Failure must be reported within 30 days of the initial failure to be eligible for coverage. If the Covered Product cannot be repaired or if the cost of its repair exceeds the Covered Product’s original purchase price, the Covered Product will be replaced as determined by Us with a product of like kind or similar features. If replacement parts are not available for the Covered Product or have been discontinued by the manufacturer, We will replace the Covered Product as determined by Us with a product of like-kind, similar quality or features. If replacement parts are not available for the Covered Product or have been discontinued by the manufacturer, We will replace the Covered Product as determined by Us with a product of like-kind, similar quality or features.

   1. For Appliances, Electronics and Computers: We will repair or replace the Covered Product, at Our discretion, when required due to a mechanical or electrical failure, including those experienced during normal wear and tear, as well as a mechanical or electrical failure caused by a direct result of a power surge (in the absence of insurance coverage). Costs related to the removal and reinstallation of Your Covered Product are not covered under this Agreement and are Your responsibility. You are responsible to back up all computer software and data prior to commencement of repair of the Covered Product.

   2. For Jewelry: We will furnish the parts and labor necessary to repair or replace the Covered Product only in the event of mechanical failure or defects in manufacturer’s workmanship and/or materials, including normal wear and tear. We will cover broken, bent or worn prongs, clasps and hinges; knotted or broken links in necklaces and bracelets; broken or lost pins and earring posts; restringing of stretched pearl necklaces; and, reshanking. Coverage also includes the following services for the Covered Product: ring sizing as result of weight change; refinishing and polishing; rhodium plating white gold; earring repair; chain soldering; resetting diamonds and gemstones; repair of chipped or cracked stones (including center stones); and replacement for loss of diamond or gemstone center stones or side/enhancement stones up to a maximum of .50 carat per Covered Product, due to a defect in the setting.

   3. For Watches: We will furnish the parts and labor necessary to repair the Covered Product to a usable and wearable condition, provided, such repair is necessitated by the Covered Product’s wear during its normal usage and under the conditions for which is was designed. Coverage also includes battery replacement and replacement for loss of stones from bezel up to a maximum of .10 carat per Covered Product. This Agreement covers mechanical failure of watches and accidental breakage of stem or band, case and crystal.

   4. For Lawn & Garden Equipment and Power Tools: The Covered Product will be restored to normal operating condition after it has failed during normal single- family residential use, including failures due to normal wear and tear. The Agreement covers the cost of labor and parts necessary to repair the Covered Product for problems due to mechanical or electrical failures.

   5. For Fitness Equipment & Other Sporting Goods: We will repair or replace the Covered Product for mechanical and electrical failures, including power surge in the absence of additional coverage, that occur during normal use and operation in accordance with the manufacturer’s written specifications. This Agreement does not cover any product used in a commercial setting, unless a Commercial Plan has been purchased. This Agreement covers the repair and/or replacement of functional factory installed belts (including treadmill walking belts) and rollers required for the performance of the Covered Product.

   6. For Furniture: We will provide cleaning kits OR pay for the parts and labor necessary to repair or replace the Covered Product in the event of mechanical or electrical failure or defects in manufacturer’s workmanship and/or materials. Parts for the Covered Product will be replaced with those of like kind and quality at Our sole discretion. We may use new or remanufactured parts in repairing the Covered Product. Failure must be reported within thirty (30) days of the initial failure to be eligible for coverage. If the Covered Product cannot be repaired or if the cost of its repair exceeds the Covered Product’s original purchase price, the Covered Product will be replaced as determined by Us with a product of like kind or similar features. If replacement parts are not available for the Covered Product or have been discontinued by the manufacturer, We will replace the Covered Product as determined by Us with a product of like kind, similar quality or features.

      • WHAT IS COVERED

        • 1. Mechanical & Electrical Failures

        • 2. Frames & Adjustable Bed Frames

        • 3. Springs

        • 4. Mechanisms (Sleeper, Reclining, Inclining, Heating & Vibrating, Umbrella)

        • 5. Stains from a specific incident (such as food, beverage, cosmetics, lotion, nail polish, nail polish remover, bleach, glue, grease, oil, suntan oil, paint, ball point pen, marker, crayon, gum, tar, wax, ink, dye, grass, mud, shoe polish, human & pet bodily fluids)

        • 6. Accidental damage from a specific, single event:

          1. Single Burn

          2. Puncture, Rip, Tear or Cut.

          3. Breakage

          4. Liquid Ring or Mark

          5. Dye Transfer

          6. Heat Mark

          7. Scratch, Gouge, or Chip (Wood & Hard Surfaces Only)

          8. Checking, Cracking, Bubbling, or Peeling of Finish (Wood & Hard Surfaces Only)

          9. Pet Damage - A single claim per contract period will be covered for:

             • Punctures, Rips, Tears, or Cuts to Upholstered Furniture

             • Scratches, Gouges, or Chips to Wood or Hard Surfaces

        • 7. Loss of Silvering (Mirrors Only)

        • 8. Breakage of Welds (Outdoor Furniture Only)

3. LIMIT OF LIABILITY: Our limit of liability for the Covered Product under the Parts & Labor Repair Plan is the cost of authorized repairs to and/or replacement of the Covered Product as determined by Us, with a product of like kind or similar quality and features, and in no event will Our total liability for repairs and/or replacement exceed the original purchase price for the Covered Product. Upon replacement, this Agreement has been fulfilled. DELIVERY FEES, BREAKDOWN CHARGES, INSPECTION FEES, INSTALLATION FEES, OR ESTIMATE CHARGES FOR REPAIRS THAT ARE NOT COVERED UNDER THIS AGREEMENT ARE YOUR RESPONSIBILITY.

4. NO LEMON POLICY: This Agreement provides that following the expiration of the term of the Covered Product’s manufacturer’s warranty, and subject to Our limit of liability, after three (3) service repairs have been completed for the Covered Product for the same problem within a 12 month period, as determined by Us, in lieu of performing a fourth (4th) repair on the Covered Product, We may replace it with a product of like kind or similar features, or issue a check or store credit to You in an amount not to exceed the remaining limit of liability as determined in accordance with the section titled “Limit of Liability.” If We replace the Covered Product or issue a cash settlement of any kind, including a store credit, all of Our obligations for the Covered Product under this Agreement terminate and will be considered fulfilled.

5. HOW TO  REQUEST  SERVICE: To request service for the Covered Product, contact the Administrator toll-free at 877.634.0964, or go online to www.newleafsc.net/portal. All repairs must be authorized by the Administrator prior to service being completed. Claims for unauthorized repairs will be denied. You may be asked for a credit card number prior to service being performed. Many oversights, which are not covered under this Agreement, can be due to simple circumstances such as the Covered Product not being switched on, being unplugged, or a fuse blown at the junction box. To avoid a non-covered claim, perform a hard reset as illustrated by the manufacturer in the owner’s manual of Your Covered Product. For a Covered Product that uses batteries as the primary power supply, check that the batteries do not need replacing or recharging. If You refuse service on a Covered Product after We have dispatched the authorized technician to Your location, You will be billed for that servicer’s applicable trip charge. If You refuse service on a Covered Product, We are no longer responsible for any costs associated with the repair or replacement of Your Covered Product and may choose to refund You the prorated cost of this Agreement. If the cost of this Agreement is refunded at full cost or at a prorated cost, this Agreement will be considered fulfilled and no further action to repair or replace Your Covered Product will be considered.

6. SERVICE DELIVERABLES: You will receive service on the Covered Product as described below:

   Carry-In: Unless otherwise provided in this Agreement, the Covered Product must be shipped or delivered and retrieved by You at Our designated authorized service center during normal business hours.

   In-Home/On-Site: Service will be performed in Your home or on-site as indicated on the Declarations Page of this Agreement, or on Your sales receipt or invoice, provided You have fulfilled the following requirements: (1) provide Our authorized technician with accessibility to the Covered Product; (2) provide a non-threatening and safe environment for Our authorized technician; and (3) an adult over the age of 18 must be present for the period of time Our authorized technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-home or on-site service will be provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage charges for in-home or on-site repairs outside of twenty-five (25) contiguous land miles or the normal service radius of Our authorized service center are not covered by this Agreement and are Your responsibility. If an authorized service provider is unavailable in Your area, You may be responsible for locating a service provider and facilitating the service for Your Covered Product, governed by the terms in section “Customer Reimbursement”.

   Depot Service: If depot service is included with Your Agreement, We will provide 2-way shipping to and from a depot service center of Our choice.

   Customer Service Reimbursement: To qualify for Customer Service Reimbursement, You will be required to submit proof of payment for services rendered on Your Covered Product as outlined in the section labeled, “YOUR RESONSIBILITIES-SERVICE REIMBURSEMENT”. Failure to produce proof of payment for service may cause Your claim to be denied. To file a service reimbursement claim: You must call Us at 877.634.0964 before contacting a service provider in Your area. You must contact a manufacturer authorized service provider in Your area or obtain permission from Us before contacting a non-authorized service

   provider. We are not responsible for delay in service or use of the Covered Product while the Covered Product is being repaired, replaced, evaluated, or diagnosed unless otherwise stated in this Agreement.

   YOUR RESPONSIBILITIES – SERVICE REIMBURSEMENT

   1. Locate an authorized service provider in Your area and notify Us prior to scheduling a diagnosis visit.

   2. Contact the Administrator once the product has been diagnosed to provide the detailed repair estimate including all trip charges, diagnosis fees, labor costs and part costs with part numbers for the parts required to complete the repair. You will be provided with an approval code if a repair is required due to a covered failure. Once the repair has been completed, You must pay the service provider and email ([email protected]) or fax (972-993-1512) Us a copy of the completed and paid repair invoice. The invoice must include: the make, model and serial number of the Covered Product, the reason for repair, the cause of loss, an itemized list of parts and labor charges with part numbers, proof of payment and Your name, address and phone number. We will reimburse You with a check within two (2) weeks of receipt of the paid invoice with the required information.